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Care Service matters – Repairing Nokia N900

29 August 2011Entry by

As much as I want to try and hide it, every device has its flaws.  When it comes to choosing a device we must weigh all the pros and cons of not only the product itself, but the company, and how it deals with its customers.

Recently my Nokia N900 has managed to surface its flaw, one that is well documented.  It’s the charging port, the little Micro-USB port that is attached by only a terrible few solder spots.  Now this is a flaw that only affects a small percentage of users, and I just happen to be unlucky.  This kind of flaw surfaces simply from use, due to the tight grip of socket and need for daily charging; what’s worse is the warranty is out by just a few months.

 Now this is the part where the company comes into it, because although Nokia Care made me aware of my lack of warranty, they did mention I could make a call to the Nokia Care line to sort things out.  The Nokia Care line, aware of the flaw advised me they would still repair it for free, even though it’s out of warranty.  It was actually a very pleasant conversation.

This is just one instance when Nokia has rewarded my trust in them, and I have had very little negative dealings with Nokia Care, although I know this isn’t the case with everyone.  It’s the reason why if possible, I will always choose Nokia, because as a company I still trust them.  I trust they will do the right thing and even when there are problems with the devices, the service comes in to make everything perfect.  There aren’t too many companies that have my trust like this.


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